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FAQ
Our Produce
What are the Organic Produce Box Options?
Front Porch Organics offers a variety of Organic Produce Boxes each consisting of a mix of assorted organic fruits, veggies & herbs.
The Sampler - This is our newest box. We designed it for those individuals living alone who want a good mix of produce but not a large amount of any one item. This is also our most popular gift box! Remember we can deliver produce boxes throughout Sussex and Morris Counties so keep us in mind for Thank-you gifts, birthdays, baby showers, new parents gifts or anytime gifts!. ( We can also ship non-produce boxes anywhere in NJ, NY, CT, PA, DE). This box is not customizable but don't worry - the produce is all delicious & the assortment changes weekly!
The Small Fruit & Veggie Box is ideal for small families or individuals who like to cook most nights.
The Standard Fruit & Veggie Box is just right for mid-sized families or couples who like a wider assortment of fresh organic fruits & veggies for their meals.
The Large Fruit & Veggie Box is perfect for larger families and vegan / vegetarian households! This box offers the widest assortment of fruits & veggies and is the best value! Add our Market Place items to round out the week and skip a trip to the grocery store!
The Fruit Only Box - This box is designed especially for people who have their own organic veggie gardens in the summer but still want the delicious organic fruits we provide year round! This box is not customizable.
The Green and Red Juice Boxes - These boxes were designed at the request of several of our customers. Each box provides an ample assortment of fruits, veggies, greens and herbs - enough to take you through the week. While these boxes are not customizable, the selections change weekly!
The Sampler - This is our newest box. We designed it for those individuals living alone who want a good mix of produce but not a large amount of any one item. This is also our most popular gift box! Remember we can deliver produce boxes throughout Sussex and Morris Counties so keep us in mind for Thank-you gifts, birthdays, baby showers, new parents gifts or anytime gifts!. ( We can also ship non-produce boxes anywhere in NJ, NY, CT, PA, DE). This box is not customizable but don't worry - the produce is all delicious & the assortment changes weekly!
The Small Fruit & Veggie Box is ideal for small families or individuals who like to cook most nights.
The Standard Fruit & Veggie Box is just right for mid-sized families or couples who like a wider assortment of fresh organic fruits & veggies for their meals.
The Large Fruit & Veggie Box is perfect for larger families and vegan / vegetarian households! This box offers the widest assortment of fruits & veggies and is the best value! Add our Market Place items to round out the week and skip a trip to the grocery store!
The Fruit Only Box - This box is designed especially for people who have their own organic veggie gardens in the summer but still want the delicious organic fruits we provide year round! This box is not customizable.
The Green and Red Juice Boxes - These boxes were designed at the request of several of our customers. Each box provides an ample assortment of fruits, veggies, greens and herbs - enough to take you through the week. While these boxes are not customizable, the selections change weekly!
Can I change my box size?
Of course - you are never locked in to a delivery schedule or box size! You can change..and change again..and change again - ok you get the idea! There is never a limit on Organic Produce Box or Market Place changes. Just be sure to make all changes before Monday evening at 10:00 pm!
What if I want more of an item listed in my weekly box?
There are two ways to get more of an item - you may opt to not get another item in the weekly box in lieu of getting a double helping of the one you want...or you may keep all items as listed in the box and order additional quantities from our Market Place! While you are there add our other Market Place and Pantry items such as coffee, tea, milk, bread, honey, jams and more and skip a trip to the grocery store!
All options are posted on our website Friday Evening at 8:00 PM for the upcoming week. All orders & customizations should be made prior to Monday Evening at 10:00 PM when our ordering window closes. If you do need to make any changes after Monday Evening please give us a call and we will do our best to accommodate!
All options are posted on our website Friday Evening at 8:00 PM for the upcoming week. All orders & customizations should be made prior to Monday Evening at 10:00 PM when our ordering window closes. If you do need to make any changes after Monday Evening please give us a call and we will do our best to accommodate!
Why do I sometimes get items I didn't select?
Organically farmed items are much more susceptible to weather and other environmental conditions. Since we only provide really fresh produce (we pick up your fruits & veggies on the morning of delivery day!), we can't always guarantee that all items will be available. Sometimes an item is available but when we inspect we find that it is not the quality we expect. We will never put an item in any delivery that does not meet our high quality & freshness standards. You buy from us because you want the freshest & tastiest organic produce. We promise to never, ever let you down! For this reason, on occasion, we may add some different - but fresh & delicious - organic items to your delivery.
Is your produce GMO Free?
YES! In order to be certified "Organic" food must be GMO Free.
Delivery
Should I choose a Weekly or Bi-Weekly Delivery?
How you order depends upon how often you are home and cooking meals. As our produce is so fresh, some smaller families will opt for a Large Fruit & Veggie Box Bi-Weekly that will last for the full two weeks in order to get the best value and greatest box variety. Others prefer to receive a Weekly box and add other Market Place & Pantry items for the week such as milk, coffee, bread, tea, pasta, jams, peanut butter, etc.
Can you deliver to my place of business?
Sure! We will deliver to wherever you prefer as long as it is within our delivery area. When you go to our site for the first time it will ask for your zip code - if we do not deliver to your area you may want to enter the zip code of your place of business. If that works - we can deliver! If it does not - please give us a call. We will try as best possible to get you a delivery! Currently we deliver throughout Sussex and Morris Counties in NJ, but can also deliver in some surrounding areas. (Our non-produce items can be shipped throughout NJ, NY, CT, PA and DE)
Can you deliver to me if I live in a gated community?
Sure we can! When you sign up just put the instructions in the driver's info section of your account. You can also tell us exactly where you would like us to leave your delivery - in a cooler on the front porch? By the garage?, the back door...at the neighbor's house? Just make sure you tell us of any changes each week. You don't ever have to be at home when we deliver - your Delicious, Organic Goodies will be there when you arrive!
What if I am away on delivery day?
You can always pause your account and skip a delivery - just make certain to do so before Monday at 10:00 pm! If you make arrangements with a neighbor to accept your box while you're away simply tell us before Monday night and we will deliver where needed.
What if I missed the Cut-off time but need additional items added?
If you have missed the cut-off time please give us a call - we will always try to accommodate your requests.
What happens in the summer months when the heat is on - or the winter when it is freezing cold...
Many of our customers are not home when we deliver. For this reason we have several different size coolers available for rent or purchase - or you may provide your own. Just leave a cooler by your garage, or back door, and wherever is best and we will fill it with your selections. When you sign up there is a section asking if you would like to rent, own or supply your own cooler - just fill in your preference!
Service
Does the service operate like a CSA? If I sign up - am I locked into a full season?
Nope! Never! We trust that once you try our service you will want to become a lifelong customer! There is never a commitment - you may start, pause or cancel at any time. If you must cancel for any reason but then want to begin again - we will always welcome you back!
What is the deadline for changes to my order?
All changes (Delivery changes, box size changes, customizations, etc.) should be done no later than Monday Evening at 10:00 PM. Those who have signed up for weekly or bi-weekly deliveries will receive their delivery of our Best of Season Organic Boxes on Thursday if they have not customized. As always, if there is ever a time that you are not 100% satisfied with any item - just give us a call or email. We will issue a credit or replace the item on your upcoming delivery.
Friday Evening at 8:00 PM - All options for upcoming week's delivery are posted & ready for you to place your orders!
Monday Evening at 10:00 PM - Ordering window closes so we may send our orders to our farms Tuesday AM
Delivery Schedule:
Sussex County, NJ - Thursday Deliveries
Morris County, NJ - Friday Deliveries
Surrounding areas in PA & NY - please contact us for delivery information
Friday Evening at 8:00 PM - All options for upcoming week's delivery are posted & ready for you to place your orders!
Monday Evening at 10:00 PM - Ordering window closes so we may send our orders to our farms Tuesday AM
Delivery Schedule:
Sussex County, NJ - Thursday Deliveries
Morris County, NJ - Friday Deliveries
Surrounding areas in PA & NY - please contact us for delivery information
Is there really & truly no commitment needed?
Really & Truly - we never ask you to make a commitment! We know that circumstances change. If you ever feel that our service no longer fits your life style, simply cancel your account on line. Need help? Just give us a call. Want to sign up again after an absence? No problem - our friends are always welcomed back!
Payment
What forms of payment are accepted?
We use a third-party billing gateway that provides secure credit card payment transactions. We accept Visa, MasterCard and American Express. You provide your payment info when you sign up and your card will be charged before each delivery day. You may make changes to your payment information as needed by simply logging in to your account.
Privacy
Privacy Policy
Our Privacy Policy
Thank you for visiting our web site. By entering and using this web site, you agree to and accept the terms of this privacy policy ("Privacy Policy").
What information may we collect?
We may collect information from you, including, but not limited to your username, first and last name, address, e-mail, password, phone number, when you create an account to log in to our network or at other times. We retain information that you post or store through your account and/or on our website, including without limitation, order and subscription details, delivery preferences, cart details, and past orders. We and/or our third party partners may also collect your credit card number if you sign up to receive our services.
We may also offer social sharing tools (such as the Facebook "Like" button) that let you share actions with other sites and vice versa. In those cases, the providers of those tools may receive information about you and provide information to us when you use those tools. You should check the privacy policies of these services and your settings there for more information.
Why do we collect this information?
In general, the information you submit to us is used to provide you with our services, to respond to requests that you make, or to aid us in servicing you better. Front Porch Organics uses your information for research and marketing purposes (including notifying you of event details, coupon offerings, or new products or services); to facilitate the creation of and secure your account on our network; identify you as a user in our system; provide improved administration of our website and services; improve the quality of experience when you interact with our website and services; send you administrative e-mail notifications; solicit your feedback through surveys; respond to your inquiries, send promotional communications; send upgrades and special offers related to our services.
We maintain appropriate security measures designed to keep this information private, and we do not share your personal information with other entities except as otherwise provided in this Privacy Policy.
Will my Information be shared with others?
No! Front Porch Organics will not share our customers’ personal information with our current or future affiliated companies for purposes set forth in this Privacy Policy.
Front Porch Organics does reserve the right to share posts, recipes and comments made on Facebook and other social media sites by our customers.
Front Porch Organics reserves the right to use or disclose any information as needed to satisfy any law, regulation, or legal request, to fulfill your requests, or to cooperate in any law enforcement investigation or an investigation on a matter of public safety. Front Porch Organics may also disclose information if it determines that disclosure is necessary to protect or defend the rights or property of Front Porch Organics or users of the services.
What measures do you take to protect our security?
To prevent unauthorized access, maintain data accuracy, and to ensure the appropriate use of information, we have put in place appropriate physical, electronic, and managerial procedures designed to safeguard and secure the information we collect. If users have questions about the types of information collected on this web site or would like further information please contact us at: info@frontporchorganics.net
Links to Other Sites
Some of our web pages offer links to web sites other than the Website. If you visit one of these linked sites, you may be subject to the privacy policies and other policies of the new website and are no longer protected by the Front Porch Organics policies.